Frequently Asked Questions

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We politely request that you don't because this is actually more stressful for most dogs. When owners are present, dogs tend to get excited, distracted, or anxious, which makes grooming less safe and less effective.
Once you're out of sight, most dogs settle quickly and it allows us to build trust and focus fully on them.

This depends on breed, coat condition, behaviour, and the service requested. As a rough guide:

• Small dogs: 1.5–2 hours
• Medium dogs: 2–3 hours
• Large or high-maintenance coats: 3+ hours
  We’ll always give you an estimated time but we will always call.

It varies by breed and coat type, but generally:

• Short coats: every 8–12 weeks
• Long/curly coats: every 4–8 weeks
  Regular grooming keeps your dog comfortable and prevents matting.

If your dog is severely matted, shaving may be the only humane option. Dematting can be painful and stressful for dogs.

We’ll always choose the kindest and safest option and will discuss this with you before proceeding. Fees apply.

There may be other dogs present within the salon but we do not mix dogs from different households for safety reasons. 

We carefully select high-quality, professional grooming products suited to each individual dog’s coat and skin type.

If your dog has any allergies or sensitivities, please let us know before your appointment so we can select the most suitable products.